Terms and Conditions
These terms cover your order for The Profitable Practice Playbook through this website. Please read them before you order. They don't affect your legal rights as a consumer.
1. Who we are
This website and the book offer are run by Chris Matthews trading as RCM Solutions (sole trader) ("we", "us", "our").
- Address: Irthington, Carlisle, Cumbria, CA6 4NJ
- Email: [email protected]
The book is written by Chris Matthews and published by RCM Publishing.
2. The offer
- The book. You get a printed paperback copy of The Profitable Practice Playbook free of charge. You pay £4.99 postage and packing (P&P).
- The bonuses. Six digital bonus toolkits come free with every order: 90-Day Cash Flow Forecast Template, Legal Compliance Checklist for UK Healthcare, Patient Onboarding SOP, Staff Role Scorecard Templates, Ideal Patient Avatar Worksheet and KPI Dashboard Template. We email them to the address you give at checkout after your order is confirmed.
- Price. The total you pay is £4.99, shown at checkout before you pay.
- Limit. One free copy per household.
The "Total Value: £497" shown on the sales page is our valuation of the six bonus toolkits. It is not a price you pay.
3. Ordering and payment
You order through our secure checkout. Payments are handled by Stripe in a secure payment form on this website. We never see or store your full card number.
Our contract with you starts when we email you to confirm your order. If we can't accept your order (for example, because we can't deliver to your address), we'll tell you and refund anything you have paid.
4. Delivery of the book
- We deliver to UK addresses only.
- UK delivery usually takes 3 to 5 working days from dispatch. We'll deliver within 30 days of your order at the latest, unless we agree a different date with you.
- The book becomes yours, and is your responsibility, once it is delivered to the address you gave us.
- If your book doesn't arrive, or arrives damaged, email us and we'll send a replacement or refund your P&P.
5. The digital bonuses
We email your six bonus toolkits after your order is confirmed. If they haven't arrived, check your spam folder, then email us and we'll resend them.
The bonuses are for use in your own practice or business. You can print and fill them in as often as you like. Please don't resell them, share them publicly or pass them off as your own. Copyright stays with Chris Matthews.
6. Our 30-day Practice-Builder Guarantee
If you're not pleased with the book for any reason, email us at [email protected] within 30 days of delivery and we'll refund every penny you paid. You keep the book and all the bonuses. You don't need to send anything back or give a reason.
We'll refund you to your original payment method within 14 days of your email. The guarantee is in addition to your legal rights below, not instead of them.
7. Your legal right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can cancel your order for the book within 14 days of the day you receive it, without giving a reason. Email us to cancel. The guarantee above already gives you longer, and you don't need to return the book.
The bonuses are digital content supplied by email straight after your order. By ordering, you ask us to supply them immediately, and you accept that your 14-day right to cancel does not apply to the digital content once it has been sent. This doesn't affect the guarantee, which still lets you have a full refund within 30 days.
8. If something is wrong
Under the Consumer Rights Act 2015 the book must be as described and of satisfactory quality, and the digital bonuses must be as described and fit for purpose. If they aren't, email us and we'll put it right with a replacement, a repair or a refund.
9. About the content
The book and bonuses share Chris Matthews's views and experience of building and running healthcare businesses in the UK. They are general information to help you think and plan. They are not legal, tax, financial, regulatory or clinical advice for your situation. Take professional advice before you make decisions that rely on them. The case stories in the book illustrate each idea. They are not a promise of the results you will get.
10. Our responsibility to you
If we break these terms, we're responsible for loss or damage you suffer that is a foreseeable result of our breach. We're not responsible for loss that wasn't foreseeable, or for business losses such as lost profit, lost revenue or lost opportunity, because the book is supplied to you for your own information. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
11. Your personal data
We use the details you give us to process your order, deliver your book and email your bonuses. Our Privacy Policy explains how we handle your data, including the Meta Pixel cookie, which only loads if you accept it.
12. Complaints
If you're unhappy with anything, email [email protected]. We'll reply as soon as we can.
13. Changes and the law that applies
We may update these terms from time to time. The version on this page when you place your order applies to that order.
These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.